A fair path when an order is not right

Food quality and order accuracy matter. This policy explains when a product may qualify for review, replacement, or refund and what we need to resolve an issue quickly.

Report an issue promptly

Contact Girosto as soon as possible after delivery if an item is incorrect, missing, visibly damaged, leaking, expired, or materially different from the confirmed order. Perishable product concerns should be reported immediately.

Evidence required

Please provide the order details, product name, a description of the issue, and clear photos or video of the product, label, batch or expiry information, and outer packaging. Keep the item and packaging until the review is complete.

Eligible outcomes

After review, Girosto may offer a replacement, account adjustment, partial refund, or full refund depending on the issue, available stock, product condition, and delivery circumstances.

Items that may not qualify

• Change of mind after a food or personal-care item has been opened.
• Damage caused by improper storage or handling after delivery.
• Natural differences in colour, size, texture, or taste that do not indicate a defect.
• Issues reported without adequate order details or after an unreasonable delay.

Refund timing

Approved refunds are returned through an available method. Processing time may depend on the payment provider and banking channel.

Order cancellation

Contact us quickly if you need to cancel. Cancellation may not be possible once an order is packed, dispatched, specially prepared, or handed to a courier.