Delivery policy

Home delivery policy

Girosto provides convenient home delivery within its available service areas to make everyday organic shopping easier. Delivery charges and estimated times may vary depending on location, order size, product type, and delivery conditions. Girosto provides home delivery within its available service areas.

• Delivery charges are shown during checkout or confirmed before the order is processed.
• Charges may vary based on location, parcel weight, order size, and delivery urgency.
• Customers must provide a complete address and an active phone number.
• The delivery representative may call the customer before arriving.
• Orders will be handed over at the address provided during checkout.
• Additional carrying charges may apply for heavy orders or buildings without a usable lift.

Courier delivery policy

Girosto may use trusted third-party courier services to deliver eligible products outside its regular home-delivery areas. Courier availability, charges, and delivery times depend on the destination, parcel weight, product type, and courier service conditions. Orders outside Girosto's regular home-delivery areas may be sent through a third-party courier service.

• Courier availability depends on the destination and product type.
• Courier charges are calculated according to parcel weight, packaging, and location.
• Advance payment of the courier charge may be required.
• Customers may need to collect the parcel from the nearest courier branch where home delivery is unavailable.
• Courier delivery times may vary because of distance, weather, holidays, or operational delays.
• Girosto is not responsible for delays caused solely by the courier after dispatch, but we will assist customers where reasonably possible.

Delivery of perishable products

Fresh fruits, dairy, poultry, frozen products, and other temperature-sensitive items may only be delivered within selected areas.

Girosto may refuse to send perishable products through long-distance courier services if product quality or safety cannot be reasonably maintained.

Estimated delivery time

Estimated delivery times are not guaranteed unless Girosto confirms a specific delivery arrangement. Orders within regular service areas are generally delivered within the estimated time communicated during confirmation. Delivery may take longer because of:

• Public holidays or weekends
• Heavy traffic
• Bad weather
• Product availability
• Incorrect address information
• High order volume
• Courier or transport disruption

Receiving an order

Any visible problem should be reported to the delivery representative and Girosto customer support immediately. Customers should check the parcel at the time of delivery whenever possible. Please confirm that:

• The parcel belongs to you
• The number of items is correct
• The packaging is not visibly damaged
• No product is leaking or broken
• Fresh or frozen items are in acceptable condition

Failed delivery

A second delivery attempt may require an additional charge. A delivery may be considered unsuccessful if:

• The customer cannot be contacted
• The address is incomplete or incorrect
• The customer refuses to receive the confirmed order
• Access to the delivery location is unavailable
• Payment is not completed where required

Order changes and cancellation

Customers should request changes or cancellation before the order is packed or dispatched.

Once an order has been handed over for delivery, cancellation or address changes may not be possible. Applicable delivery or courier charges may still need to be paid.

Contact Girosto

Girosto reserves the right to update this delivery policy when its service areas, courier partners, charges, or operational procedures change. For delivery charges, service-area confirmation, courier tracking, or order-related assistance, contact Girosto customer support.

• Contact no: +88 01860963171
• WhatsApp: +88 01860963171
• Email: girostobd@gmail.com
• Location: House 30, Road 4, Sector 5, Uttara, Dhaka 1230